The aim of Human Factors Consultancy and Engineering (HFCE) of Control Centres is to optimize the work system, including job design, operator workload, control centre layout, workplace layout, instrumentation, information display, and environment. A typical workplace for control and supervision has multiple screens and communication equipment. Examples of control centres can be found in process industries, power generation, traffic control, emergency handling, lock & bridge control and so on. We use the international term ‘control centre’, but depending to the area of application, they are also called control room, dispatching centre, traffic control, security lodge, crane cabin, ship’s bridge, and many other variants.
Human Factors Consultancy and Engineering relies on a systematic analysis of work situations. This provides insight in the relationships between human factors, such as operator workload and job design, but also in the number of screens on a console and the measurements of the workplace. This site provides practical information about Human Factors approach to Control Centre design: bridging the gap between engineering disciplines and users.
This website presents an overview of relevant topics in control centre design projects: